Customer Relations Officer - Toyota Cebu Group

Join Toyota Cebu Group as a Customer Relations Officer in the vibrant heart of Bali! This is your opportunity to shape exceptional customer experiences while working with a globally recognized automotive leader. In this dynamic role, you will serve as the bridge between our customers and our team, ensuring every interaction is smooth, efficient, and memorable. Based in Canggu, you'll be part of a team that values innovation, collaboration, and a commitment to excellence.

As a Customer Relations Officer, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. You'll work closely with our sales, service, and marketing teams to deliver a seamless customer journey. With a competitive salary package of IDR 8,000,000 - 12,000,000 per month, this role offers a fantastic opportunity for professional growth and development in a supportive and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and effective resolution.
• Build and maintain strong relationships with customers, both existing and potential.
• Collaborate with sales, service, and marketing teams to enhance customer satisfaction.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Monitor customer feedback and use it to improve our services and products.
• Stay updated with industry trends and best practices in customer relations.
• Assist in organizing and participating in customer events and promotions.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced, dynamic environment.
• Valid driver's license and willingness to travel.

🛠️ Keahlian

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